Colophon
Privacy, set plainly
A colophon records how a book was made. This one records what this website does with information about you.
Who is responsible
This website is published by PILCROW SOFTWARE LTD, registered office 128 City Road, London, United Kingdom, EC1V 2NX. Questions about personal data may be sent to pilcrow@pilcrowsoftware.site or by telephone to +44 7735 839433.
Letters sent through the forms
When you send a commission or support letter, the fields you complete are sent to a small script on our web host. It checks them and hands them to the host's mail system as an email addressed to us, then returns a reference. To deter abuse, the script keeps a short-lived counter for up to fifteen minutes, identified by a one-way hash of your IP address and our domain. It does not keep the text of your letter. Our hosting provider may keep ordinary server logs under its own policies. We use your details only to reply and to carry out the work or support you ask about, on the basis of your consent and our legitimate interest in answering correspondence. We neither sell them nor use them for marketing. Letters are kept for as long as needed to deal with the matter and any resulting work, then deleted within a reasonable period unless law or accounting requires otherwise.
Storage on your device
On your first visit a notice asks you to accept or reject optional storage, with equal weight given to each. Necessary: your answer is kept in your browser's local storage under the key pilcrow-consent, so the notice doesn't return on every page. Optional: if you accept, the planning fields on the correspondence page (stage, audience, goals, budget, timescale) are kept in local storage under pilcrow-planner. They stay on your device unless you send the form. If you reject or later withdraw, they are deleted. You may change your answer at any time from the “Cookie settings” button in every page footer.
Elsewhere, and your rights
Links to OpenStreetMap, Unsplash and Pexels lead to sites with their own policies; nothing from them loads unless you follow the link. Under UK data protection law you may ask to see, correct or erase personal data we hold about you, object to its use or ask us to restrict it. Write to us at the address above.